Consumers are urged to report any Volkswagen vehicle problems to the National Highway and Traffic Safety Administration (NHTSA). When enough reports are collected, the NHTSA will investigate and deterimine the root of the Volkswagen problems. Once the results of the investigation are made public, either the manufacturer or the government will issue an auto recall to resolve the situation. If the Volkswagen recall issued affects your car model, an official safety recall notice will be sent via postal mail. This official Volkswagen car recall will give a report of the situation and instructions of how and where to fix your vehicle.